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Unable to access dashboard after recent update

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Sarah Chen

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High

Open

#TKT-1247

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Assigned:

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Last Updated: 2m ago

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Sarah Chen

2m ago

Hi, I'm having trouble accessing my dashboard after the update. Everytime I try to log in, I get a 403 error.

Admin

2m ago

Thanks for the update — and for sharing your account details. I checked your profile, and it seems your user role was affected by a recent permissions update on our end. I’ve restored your dashboard access and confirmed your credentials are now active.

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Sarah Chen

2m ago

Hi, I'm having trouble accessing my dashboard after the update. Everytime I try to log in, I get a 403 error.

Admin

2m ago

Please log out completely, refresh the page, and try signing in again. You should be able to access your dashboard without any issue. If you still experience the 403 error, let me know right away — I’ll escalate it to our backend team for deeper investigation.

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